Effective Date: October 13, 2026

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STILO Salon, LLC (“STILO,” “we,” “our,” or “us”) respects your privacy and is committed to handling your personal information responsibly.

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This Privacy Policy explains how we collect, use, store, and share information when you visit our website, www.stilosalonlittlerock.com, contact us, book an appointment, or interact with our services.

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By using our website, you acknowledge the information practices described in this policy.

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1. Information We Collect

We may collect personal information in several ways, depending on how you interact with STILO.

 

Information You Provide Directly

When you complete our website contact form, we collect:

• Your name

• Email address

• Phone number

• Any information you choose to include in your message

We use this information to respond to your inquiry, provide requested information, and communicate with you regarding our services.

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Submitting a contact form does not automatically enroll you in promotional emails or text messages.

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Appointment and Booking Information

Our website uses Phorest, a third-party salon management and booking platform, to facilitate online appointments and related services.

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When you use Phorest, information collected may include:

• Name and contact information

• Appointment dates, times, and selected services

• Guest account information

• Payment information needed to secure or pay for appointments

• Gift card purchase and redemption information

• Consultation forms, service preferences, and relevant health or scalp-related information you choose to provide

• Appointment history and communications

 

STILO may access relevant guest records through Phorest to manage appointments, provide services, communicate with guests, and maintain business records.

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Payment card information is handled through Phorest and its applicable payment processing services. STILO does not independently collect or store full payment card details through its website contact form.

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Automatically Collected Information

When you visit our website, certain technical information may be collected automatically through our website platform and analytics tools, including:

• IP address

• Browser and device information

• Pages visited and interactions with our website

• Referral sources

• Approximate geographic location derived from technical information

• Cookies and similar technologies

 

This information helps us understand website activity, maintain website functionality, and improve the visitor experience.

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2. How We Use Your Information

We may use personal information to:

• Respond to questions and inquiries

• Schedule, confirm, and manage appointments

• Provide personalized salon, head spa, and esthetic services

• Maintain guest accounts and service records

• Process payments, deposits, and gift card transactions through authorized providers

• Send appointment confirmations, reminders, and service-related communications

• Send promotional emails or text messages when appropriate consent has been obtained

• Improve our website, services, and guest experience

• Protect our business and prevent misuse

• Comply with applicable legal obligations

 

We do not use information submitted through our general website contact form to automatically subscribe visitors to marketing communications.

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3. Email and Text Communications

STILO may communicate with guests by email, telephone, or text message regarding appointments, inquiries, and services.

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Guests who have opted in to marketing communications may also receive promotional emails or text messages about STILO services, special offers, events, or updates.

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Marketing communications are separate from transactional or appointment-related messages.

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You may unsubscribe from marketing emails using the unsubscribe link provided or opt out of promotional text messages by following the instructions in the message, where available.

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You may also contact us directly to update your communication preferences.

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Message and data rates may apply to text messages.

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4. Website Hosting and Third-Party Services

Our website is hosted through Wix, which provides website hosting and related functionality. We also use third-party services to operate our business and website.

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Wix

Wix provides website hosting and contact form functionality. Information submitted through our website contact form may be stored within Wix and delivered to our business email.

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Phorest

Phorest provides our online booking and salon management services. Booking functionality may be accessed through links on our website or embedded directly within our website.

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When you interact with Phorest, information may be collected and processed through its systems. Phorest may use service providers to support booking, payment processing, messaging, and other functions.

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For more information, please review Phorest's Privacy Notice at https://www.phorest.com/us/privacy/.

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Google Analytics

We use Google Analytics to better understand how visitors interact with our website.

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Google Analytics may use cookies and similar technologies to collect information about website activity, including pages viewed, device information, and interactions.

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This information helps us evaluate website performance and improve our content and services.

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You may manage cookies through your browser settings and, where available, our website's cookie preference controls.

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5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies for website functionality, performance, security, and analytics.

These technologies may include:

• Essential cookies needed for website operation

• Functional cookies that support website features

• Analytics cookies that help us understand visitor activity

• Cookies or similar technologies used by embedded third-party services, including Phorest

 

You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect website functionality.

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Where required by applicable law, we will provide appropriate choices regarding nonessential cookies.

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6. How We Share Information

We may share personal information with trusted service providers when reasonably necessary to operate our website and provide our services.

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These providers may include website hosting services, appointment management systems, payment processors, email and text communication providers, and analytics services.

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We may also disclose information when required by law, to respond to lawful requests, protect our rights, or address suspected fraud or security concerns.

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We do not sell guest contact information to third-party mailing lists or data brokers.

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Information collected through analytics technologies may be processed by third-party providers as described in this policy.

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7. Consultation and Health-Related Information

Certain STILO services may involve consultation forms requesting information about hair and scalp conditions, skin sensitivities, allergies, product reactions, or other health-related concerns relevant to the requested service.

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This information is collected through our booking and guest management systems and used to help our team understand your needs, evaluate service suitability, and personalize your experience.

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Please provide only information relevant to your service and avoid including unnecessary sensitive personal information in our general website contact form.

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STILO is a salon and wellness-focused service provider, not a medical practice. Information provided through consultation forms does not establish a medical provider-patient relationship.

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8. Data Security

We take reasonable steps to protect personal information from unauthorized access, disclosure, alteration, or misuse.

Our website and business operations rely on third-party technology providers that maintain their own security practices.

Although we seek to handle personal information responsibly, no internet transmission or electronic storage system can be guaranteed completely secure.

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9. Data Retention

We retain personal information for as long as reasonably necessary to respond to inquiries, provide services, maintain appropriate business records, resolve disputes, comply with legal obligations, and support legitimate business operations.

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Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.

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Information stored through third-party platforms may also be subject to those providers' retention practices.

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10. Your Privacy Choices and Requests

You may contact STILO to request:

• Access to personal information we maintain about you

• Corrections to inaccurate information

• Deletion of personal information, where appropriate and legally permitted

• Updates to your communication preferences

• Information about how your personal data is handled

 

Requests may be submitted to info@stilosalonlittlerock.com.

 

We may need to verify your identity before fulfilling certain requests. Some information may need to be retained for legal, financial, safety, or legitimate business purposes.

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Where applicable law provides additional privacy rights, we will honor those rights as required.

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11. Children's Privacy

Our website is intended for a general audience and is not designed to knowingly collect personal information directly from children under 13 without appropriate parental or guardian involvement.

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If you believe a child has submitted personal information to us without appropriate authorization, please contact us so we can review the situation and take appropriate action.

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12. Third-Party Websites and Links

Our website may contain links to third-party websites, booking platforms, or social media services.

These websites operate under their own privacy policies and practices.

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STILO is not responsible for the privacy practices or content of websites we do not control. We encourage visitors to review the privacy policies of any third-party services they use.

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13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, technology, legal requirements, or information practices.

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Any updates will be posted on this page with a revised effective date.

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14. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

STILO Salon, LLC

8028 Cantrell Road, Suite 200
Little Rock, AR 72227

Email: info@stilosalonlittlerock.com
Phone: (501) 227-8813
Website: www.stilosalonlittlerock.com