SALON POLICIES & GUEST INFORMATION

At STILO, we want every guest to have a comfortable and enjoyable experience. Please review our salon policies before booking your appointment.

Cancellation & No-Show Policy

We understand that plans change. Because each appointment is reserved specifically for you, we kindly ask for at least 24 hours' notice if you need to cancel or reschedule.

Cancellations or changes made with less than 24 hours' notice: A $50 cancellation fee will be charged to the card on file.
No-shows: If you do not arrive for your scheduled appointment without notifying us, STILO Salon reserves the right to charge up to 100% of the scheduled service price to the card on file.
Late arrivals: If you arrive more than 15 minutes late, your service may need to be shortened or canceled at your service provider's discretion. A cancellation fee may apply.

A valid credit card is required to reserve an appointment.

After two canceled appointments, online booking privileges will be removed. Future appointments must be scheduled directly through the salon and will require a 50% deposit toward the service total.

Reservations & Service Changes

Each experience is thoughtfully scheduled with dedicated time for your selected service.

The experience you book is the experience we reserve time for. If you choose to change to a shorter or lower-priced head spa experience upon arrival, you will still be responsible for the original service price.

If you have questions about which experience is right for you, please contact us before booking. We're happy to help you select the best option.

Important Considerations

Your comfort, health, and safety are important to us. Please review the following information before scheduling a head spa experience.

Pregnancy & Positioning

Our head spa experiences are performed while lying flat on a spa bed, with the legs elevated. Depending on the experience selected, you may remain in this position for an extended period.

Guests should be able to comfortably remain in this position for the duration of their selected experience, with any necessary accommodations discussed before the appointment.

If you are pregnant, have a medical condition, or have concerns about lying flat for an extended period, please contact us before booking to discuss whether we can safely and comfortably accommodate your needs. We may recommend consulting your healthcare provider before receiving treatment.

Hair Extensions

We do not recommend head spa experiences for guests with hair extensions. Our treatments involve deep cleansing, scalp massage, water pressure, and conditioning products that may affect the placement, integrity, or longevity of extensions.

While we may accommodate guests with extensions upon request, please understand that proceeding with a head spa experience carries risks, including loosening, slipping, tangling, matting, or damage to extensions.

If you choose to proceed, you acknowledge and accept these risks. STILO Salon is not responsible for extension-related damage resulting from the treatment, to the extent permitted by law.

Please notify us before your appointment if you have hair extensions so we can discuss your options.

Lice, Contagious Conditions & Other Health Concerns

For the health and safety of our guests and team, we cannot perform services on guests with active head lice or a known contagious condition that could be transmitted during treatment.

Certain scalp conditions, open wounds, infections, or other health concerns may also require postponing or modifying your service.

If you are aware of a condition that could affect your treatment, please contact us before your appointment so we can determine whether your service can safely proceed.

Services We Cannot Safely Perform

If you arrive for your appointment with a known health or scalp condition that prevents us from safely performing your scheduled service, your appointment may need to be canceled or rescheduled.

We ask that guests communicate any known conditions or concerns before their appointment so we can determine whether treatment is appropriate.

If a guest arrives with a known condition that was not disclosed in advance and we are unable to perform the scheduled service, STILO Salon reserves the right to charge up to 100% of the scheduled service price, subject to applicable law.

We understand that unexpected health concerns can arise and will review these situations individually, including any medical or accessibility-related circumstances.

Salon Location & Accessibility

STILO Salon is located at:

8028 Cantrell Road, Suite 200
Little Rock, AR 72227

We are on the second floor of the white two-story building between Purple Cow and Pulaski County Title.

Please note that our building does not have an elevator. Access to the salon requires using the stairs.

If you have accessibility concerns, please contact us before booking so we can discuss your needs and available options.

Complimentary guest parking is available in our private parking lot.

Questions Before Your Appointment?

We want you to feel comfortable and informed before your visit. If you have questions about our services, policies, health considerations, or accessibility, please contact us before confirming your appointment.

Call or text: (501) 227-8813
Email: info@stilosalonlittlerock.com

By booking an appointment with STILO Salon, you acknowledge these policies and authorize applicable cancellation, no-show, and other disclosed appointment fees to be charged to your card on file, subject to applicable law.